Code of Ethics Statement

  1. I will always provide information to customers in an honest and transparent way.
  2. In situations where I do not know the answer to a customer’s question, I will always seek the correct answer from a colleague or professional advisor. Guessing is unacceptable.
  3. I will not apply pressure to a customer.
  4. I will ensure that the customer is kept fully informed and updated at all times regarding all aspects of the purchase and collection of their car.
  5. I will ensure that the customer is able to confirm receipt of payment with their bank prior to us driving away with the car.
  6. I will complete all the required paperwork for the customer at point of collection, including plate change documents, V5 SORN notification and, where applicable, road fund licence refund documents.
  7. Should the customer accidentally leave any personal belongings in their car, I will assist administration in endeavouring to return these to the customer within 3 working days.
  8. I will ensure that the vehicle collection is conducted on a one to one basis, avoiding at all times the potential for intimidating circumstances.
  9. Should the customer require assistance after the sale, I understand that this is part of our collective responsibility.
  10. Our reputation is our business. Our customers are our reputation.

Signed (and dated)..........................(Employee)

Signed (and dated)..........................(Managing Director)

Joyce Jones, Oswestry, Mitsubishi Colt

Maureen Minihane, Shrewsbury, Renault Clio 172